Privacy Policy
Last updated: 2 September 2026
1. Who We Are
Snail AI is operated by Ausrealt International Pty Ltd (ABN 72 142 901 013), located at Suite 404, 53 Walker Street, North Sydney, NSW 2060, Australia. Contact: [email protected] / +61 417 993 551.
2. What Information We Collect
- Contact information: name, email, phone number — provided when you enquire, book a consultation, or sign up for courses.
- Business information: company name, industry, team size — collected during on-site consultations and project scoping.
- Payment information: processed securely by Stripe; we do not store card details on our servers.
- Usage data: anonymous analytics (Google Analytics 4) to understand how visitors use our website.
3. How We Use Your Information
- To deliver AI consulting, training, and automation services you have engaged us for.
- To communicate about project progress, scheduling, and support.
- To process course enrolments and payments.
- To improve our website and services through anonymised analytics.
4. Data Storage & Security
Your data is stored on encrypted cloud infrastructure located in Singapore, operated by our hosting provider Render. We use encryption in transit (HTTPS/TLS) and at rest. Access is limited to authorised personnel on a need-to-know basis.
5. Third-Party Sharing
We do not sell, rent, or trade your personal information. We may share data with:
- Service providers (Stripe for payments, Render for hosting, Cloudflare for content delivery) — only as necessary to deliver services.
- Law enforcement — if required by Australian law.
Disclosure outside Australia. Some of these providers process information outside Australia. Specifically:
- Singapore — website hosting, database storage and signed agreement files (Render).
- United States — payment processing (Stripe) and anonymised website usage analytics (Google Analytics, if enabled).
- Global edge network — content delivery and security (Cloudflare).
- Overseas (country varies) — when a student logs in, the login IP address is sent to ip-api.com to resolve approximate country, region and city for the login log. No other personal information is sent.
By using our website and services, you consent to the disclosure of your personal information to these overseas recipients for the purposes described above, in accordance with Australian Privacy Principle 8.
6. Australian Privacy Act 1988
We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). You have the right to access, correct, or request deletion of your personal information by contacting us at [email protected].
7. Cookies
We use essential cookies for website functionality and Google Analytics cookies for anonymised usage analysis. You may disable cookies in your browser settings.
8. Data Retention
We retain personal information only as long as necessary to fulfil the purposes outlined above, or as required by law. Upon request, we will delete your data within 30 days where no legal obligation requires retention.
9. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated "Last updated" date.