Privacy Policy

Last updated: 24 August 2026

1. Who We Are

Snail AI is operated by Ausrealt International Pty Ltd (ABN 72 142 901 013), located at Suite 404, 53 Walker Street, North Sydney, NSW 2060, Australia. Contact: [email protected] / +61 417 993 551.

2. What Information We Collect

Contact information: name, email, phone number — provided when you enquire, book a consultation, or sign up for courses.
Business information: company name, industry, team size — collected during on-site consultations and project scoping.
Payment information: processed securely by Stripe; we do not store card details on our servers.
Usage data: anonymous analytics (Google Analytics 4) to understand how visitors use our website.

3. How We Use Your Information

To deliver AI consulting, training, and automation services you have engaged us for.
To communicate about project progress, scheduling, and support.
To process course enrolments and payments.
To improve our website and services through anonymised analytics.

4. Data Storage & Security

Your data is stored on cloud infrastructure within Australia where possible. We use encryption in transit (HTTPS/TLS) and at rest. Access is limited to authorised personnel on a need-to-know basis.

5. Third-Party Sharing

We do not sell, rent, or trade your personal information. We may share data with:

Service providers (Stripe for payments, cloud hosting providers) — only as necessary to deliver services.
Law enforcement — if required by Australian law.

6. Australian Privacy Act 1988

We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). You have the right to access, correct, or request deletion of your personal information by contacting us at [email protected].

7. Cookies

We use essential cookies for website functionality and Google Analytics cookies for anonymised usage analysis. You may disable cookies in your browser settings.

8. Data Retention

We retain personal information only as long as necessary to fulfil the purposes outlined above, or as required by law. Upon request, we will delete your data within 30 days where no legal obligation requires retention.

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated "Last updated" date.